Check the mandate details
Compare the creditor, collection amount, date and other mandate details with your agreement. Respond only through a channel your bank recognises. Ask the creditor or bank about anything you do not understand.
A mandate is not a payout
Confirming a mandate does not prove that credit is approved or money has arrived. The provider handles the agreement and payment status separately.
If something is wrong
Contact your bank and the creditor about an incorrect or unfamiliar collection. Keep the reference and their responses. Changing a debit-order instruction does not by itself cancel an underlying credit agreement.
Updated 20 September 2026 · Information and reference estimates