HELP CENTRE
How can we help?
Find guidance on applications, repayment dates and credit costs.
12 topics found
What you’ll need
What a provider may ask about your income and identity.
Find out moreDocuments & verification
What to provide and how to keep information safe.
Find out moreBank verification
Account ownership, connection issues and privacy.
Find out moreUnderstanding DebiCheck
The details you confirm in your bank’s secure channel.
Find out moreWhen money arrives
Approval, submitted payouts and confirmed receipt.
Find out moreRepayments & schedules
Find your next amount, date and payment reference.
Find out moreEarly settlement
Understand a dated settlement quote and closing a loan.
Find out morePaid-up letters
A record of settlement after financial reconciliation.
Find out morePayment difficulties
Start with a clear plan when circumstances change.
Find out moreComplaints & disputes
Prepare your complaint and understand the next steps.
Find out moreApplication decisions
Credit refusal, review and technical delays.
Find out moreSecurity & scams
Verify the source and protect your bank secrets.
Find out moreSTART HERE
Common questions.
Understand this website’s estimates and partner referrals.