About this website
For an issue with our pages, calculator or referral links, contact M-KOPA using the phone or WhatsApp links below. Include the page address and a short explanation. You can also write to PO Box 78441, Sandton City, 2146.
For an existing application, balance, debit order or credit decision, contact the provider named on your agreement or application confirmation.
Keep a useful record
Keep dates, references and relevant communications. Explain the outcome you need and ask for a case reference and response timeframe. Send sensitive evidence only through a secure channel confirmed by the organisation.
Never send bank passwords, PINs or OTPs. Asking for help or making a complaint does not automatically change a payment date, pause collections or cancel an agreement.
If the issue remains unresolved
Ask the provider for its escalation process and a written response. The NCR offers consumer-credit information and complaint channels. For privacy or access-to-records concerns, consult the Information Regulator.